Support

Frequently Asked Questions

Find quick answers regarding compliance, scheduling modifications, and fleet capabilities.

Our safety protocol is rigorous. Every driver undergoes a multi-layer screening loop: federal criminal checks, ongoing driving history reviews, continuous random drug screens, and comprehensive sensitivity training focused on passenger care.

Yes. Our dedicated Non-Emergency Medical Transportation (NEMT) vans feature modern hydraulic lifts, adaptive steps, and stable tie-down locking assemblies to safely accommodate any size wheelchair or motorized mobility asset.

We operate directly out of Vernon Rockville, CT, and cover surrounding regional areas. While we recommend booking 48 hours in advance using our scheduling portal, we can often accommodate last-minute clinical discharges or emergency school re-routing requests over the phone.

Frequently Asked Questions

How do you vet and onboard your fleet drivers?

Are your vehicles fully ADA compliant and wheelchair accessible?

What areas do you serve, and how much lead time is required for bookings?